Terms of Service

Effective 11 September 2026

1. Agreement

1.1 BASTrack is operated by XBIT Corp Pty Ltd (ACN 682 428 128, ABN 20 682 428 128) of 39 John Street, Salisbury SA 5108 ("we", "us", "our").

1.2 These Terms form a binding agreement between us and your organisation. "You" and "your" mean the organisation holding the BASTrack account and each person who uses that account on its behalf.

1.3 By creating an account, accepting these Terms, or using BASTrack, you agree to them.

1.4 Our Privacy Policy forms part of these Terms.

1.5 Subscription charges appear on your statement as "BASTrack".

2. Definitions

Organisation means the account holding a BASTrack subscription, comprising one or more members and one or more tax accounts.

Tax account means a set of records within an organisation relating to a single business entity.

Your data means all information you or your members enter into or generate within BASTrack, including uploaded files, transactions, categories, rules, tags, attachments, customer and invoice records, entity details and lodgment records.

3. Eligibility and authority

3.1 BASTrack is provided for business use and is not intended for personal, domestic or household use.

3.2 You must be at least 18 years of age to use BASTrack.

3.3 BASTrack is designed for the Australian taxation system and is offered to businesses carrying on an enterprise in Australia. Where you access BASTrack from outside Australia, you do so on your own initiative and are responsible for compliance with the laws applicable to you.

3.4 The person accepting these Terms warrants that they are authorised to bind the organisation.

3.5 We may decline to provide, or may close, an account that does not meet these requirements.

4. The service

4.1 BASTrack is record-keeping software for goods and services tax and business activity statement purposes. It enables you to:

(a) upload bank transaction data as CSV files exported from your financial institution, either directly or through a tool you have connected under clause 9;

(b) categorise transactions, apply categorisation rules you create, tag transactions, divide them into line items and attach supporting documents;

(c) record goods and services tax status and amounts, and aggregate them by period into a lodgment record you mark as draft, lodged or amended;

(d) produce reports for use by you or your adviser in preparing a business activity statement;

(e) issue tax invoices to your customers and maintain customer, offering and pricing records;

(f) estimate company tax at a rate you configure and record PAYG instalment amounts;

(g) convert foreign currency amounts using exchange rates published by the Reserve Bank of Australia;

(h) maintain records for multiple entities within one organisation and provide access to multiple members;

(i) review an append-only audit log of actions taken within your organisation;

(j) export all of your data at any time.

4.2 BASTrack does not:

(a) lodge any document with the Australian Taxation Office, or connect to any Australian Taxation Office system. All lodgment is performed by you or your adviser outside BASTrack;

(b) connect to any financial institution. BASTrack provides no bank feed, Consumer Data Right connection or equivalent facility;

(c) receive, hold or transfer your funds or those of your customers;

(d) provide advice, or involve review of your records by any person engaged by us;

(e) use artificial intelligence or automated decision-making. Categorisation rules are created by you and applied as written.

4.3 We may add, modify or remove features. We do not commit to providing any feature not described in clause 4.1.

5. No tax, accounting or financial advice

5.1 We are not a registered tax agent, registered BAS agent or registered tax (financial) adviser under the Tax Agent Services Act 2009 (Cth), and we are not accountants, bookkeepers or lawyers.

5.2 We do not provide taxation, accounting, bookkeeping, financial or legal advice. Nothing within BASTrack, and no communication from our support function, constitutes advice of that kind.

5.3 All figures produced by BASTrack are calculated from data you have entered, settings you have selected and rules you have created.

5.4 You must verify all figures before relying on them or lodging any document. Where you are uncertain as to the correct treatment of a transaction, obtain advice from a registered tax agent or BAS agent.

5.5 Where you use BASTrack to maintain records for other businesses for a fee or other reward, you are responsible for your own registration obligations under the Tax Agent Services Act 2009 (Cth).

6. Your responsibilities

6.1 You are responsible for:

(a) the accuracy and completeness of all data uploaded to or entered into BASTrack;

(b) reconciling records within BASTrack against your bank statements and source documents;

(c) all goods and services tax treatment decisions;

(d) the entity details you configure, including ABN, registration status, reporting frequency, accounting basis, company tax rate and PAYG amounts;

(e) the categorisation rules you create and their effect on current and future transactions;

(f) all documents you lodge with the Australian Taxation Office or provide to an adviser;

(g) your account credentials, the members you invite to your organisation and their actions.

6.2 You must maintain your own records independently of BASTrack. Australian taxation law requires you to retain records, generally for five years. BASTrack is a means of maintaining those records and does not discharge that obligation. We recommend you export your data regularly.

6.3 You must notify us promptly of any suspected unauthorised access to your account.

7. Organisations and members

7.1 The organisation is our customer. The subscription attaches to the organisation rather than to any individual.

7.2 Members hold the role of owner, admin or member. Owners have access to billing and to the audit log.

7.3 We act on the instructions of an owner of the organisation. We do not determine disputes between members, or between an organisation and any third party.

7.4 Where you maintain records for businesses other than your own:

(a) your organisation is our customer. We have no agreement with the businesses whose records you maintain;

(b) you warrant that you are authorised by each such business to maintain, upload and provide us with access to those records, and to give us instructions in relation to them;

(c) we treat the owners of your organisation as the persons entitled to give instructions regarding data held within it;

(d) we will not transfer records out of your organisation, divide an organisation, or provide access to a third party, except on the instruction of an owner or where required by law;

(e) you are responsible for your own obligations to the businesses whose records you maintain.

8. Your data

8.1 Your data remains your property. Nothing in these Terms transfers ownership of it to us.

8.2 You grant us a non-exclusive licence to host, store, copy, transmit, display, process and back up your data for the purpose of providing the service, supporting you, maintaining backups and complying with law. That licence is limited to those purposes and ends on deletion of your data.

8.3 We do not sell your data, use it for advertising, or use it to train artificial intelligence or machine learning models.

8.4 We may use information regarding use of the service to operate, secure, support and improve it. Aggregated or statistical information produced for that purpose will not identify you, your organisation, your members or your customers.

8.5 You may export all of your data at any time, including while your subscription is lapsed.

9. Connected tools, interfaces and AI assistants

9.1 BASTrack provides interfaces, including a Model Context Protocol interface and application programming interfaces, through which software you select may read and modify your data at your direction. No connection operates unless you establish it.

9.2 Where you establish a connection, you are disclosing your data to the software you have connected. That software is governed by its own terms and privacy policy. We do not control, and cannot observe, its handling of your data, including whether it retains that data or uses it to train models.

9.3 You are responsible for connections you establish and for the consequences of them, including where your records contain information about your clients or your customers. Clause 20 applies to that information.

9.4 You may terminate a connection at any time.

9.5 We do not establish connections on your behalf and do not transmit your data to any third party except as described in these Terms and our Privacy Policy.

10. Subscription, trial and billing

10.1 Fees. BASTrack is charged at A$12 per month, or A$120 per year where paid annually. Those amounts include GST. No setup fee or other charge applies.

10.2 Free trial. New organisations receive a seven day free trial. A valid payment card is required. At the end of the trial the subscription converts automatically to a paid subscription and your card is charged. The conversion date and amount are shown in the billing portal within your account settings, where you may also cancel at any time before conversion.

10.3 Renewal. Paid subscriptions renew automatically at the end of each billing period until cancelled.

10.4 Payment. Payments are processed by our payment processor. Card details are entered on pages hosted by that processor and are not received or stored by us.

10.5 Cancellation. You may cancel at any time through the billing portal within your account settings, without contacting us. Cancellation takes effect at the end of the billing period for which you have paid, and access continues until then.

10.6 Refunds. We do not refund the unused portion of a paid period, including on annual subscriptions. This does not limit any refund or remedy to which you are entitled under the Australian Consumer Law or other law, and clause 19 applies.

10.7 Failed payments. Where a payment fails we will re-attempt it and notify you. If payment has not succeeded after 14 days the subscription lapses and clause 12 applies. No data is deleted.

10.8 Tax invoices. We are registered for GST and issue a tax invoice for each payment.

11. Changes to fees

11.1 We may vary our fees on not less than 30 days' written notice to the email address held for your account.

11.2 A variation takes effect only from the commencement of your next billing period. We will not vary the fee for a period for which you have already paid.

11.3 Where you do not accept a varied fee, you may cancel before it takes effect.

12. Lapsed subscriptions

12.1 On cancellation or lapse, your organisation enters read-only mode at the end of the period for which you have paid.

12.2 In read-only mode you may sign in, access all records and export all data. You may not create or amend records.

12.3 No data is deleted on lapse. Clause 14 sets out retention.

12.4 You may resubscribe at any time and resume full access.

13. Termination

13.1 You may terminate at any time by cancelling in accordance with clause 10.5.

13.2 We may terminate on not less than 30 days' written notice to the email address held for your account. Access continues throughout the notice period.

13.3 We may terminate or suspend access immediately where:

(a) you materially breach these Terms and, where capable of remedy, do not remedy the breach within 14 days of notice;

(b) you breach clause 16 in a manner we reasonably consider poses an immediate risk to the service, to other customers or to any person;

(c) your use of the service is unlawful, or we are required by law to cease providing it;

(d) you become insolvent or an insolvency official is appointed.

13.4 Where we suspend or terminate access under clause 13.3 we will notify you of the reason and of how to obtain your data, unless prevented by law. Where the matter is capable of remedy, access will be restored on remedy.

14. Data following termination

14.1 Following cancellation or termination, your organisation remains in read-only mode with full export available for at least 12 months.

14.2 After that period the organisation becomes dormant. Records are retained but access requires resubscription.

14.3 Dormant records are retained for five years from the end of the last paid period and are then deleted. We will give not less than 30 days' notice by email before deletion.

14.4 Deletion on request. You may request deletion of your organisation and its data at any time by contacting support@bastrack.com from an email address registered as an owner. We will confirm the request before acting on it and will complete deletion within 30 days of confirmation.

14.5 Following deletion, the following are retained: records within point-in-time recovery snapshots for up to seven days; audit log entries, which record the email address, name and role of the person taking each action and are not amended or deleted; and billing records, for the period required by taxation and corporations legislation.

14.6 Export your data before requesting deletion. Deleted data cannot be recovered.

15. Discontinuation of the service

15.1 Where we determine to discontinue BASTrack or to wind up the business, we will give not less than 30 days' written notice by email before the service ceases.

15.2 Throughout the notice period, export will remain available at no charge. We will not charge for any billing period commencing after the notice, and will refund any portion of a paid period falling after the service ceases.

15.3 We will advise the date on which the service will cease and the format in which data may be exported.

16. Acceptable use

16.1 You must not:

(a) copy, modify, translate or create derivative works of BASTrack;

(b) reverse engineer, decompile or disassemble any part of BASTrack, except to the extent permitted by law notwithstanding a contractual prohibition;

(c) resell, sublicense, rent or otherwise provide access to BASTrack outside your organisation, or use it to provide a substantially similar service;

(d) access BASTrack by automated means, or use it in a manner that imposes an unreasonable load or degrades the service for others;

(e) attempt to access any account, organisation or data that is not yours, or test our systems without our written permission;

(f) upload malicious code, or content that is unlawful or that you are not entitled to upload;

(g) use BASTrack for any unlawful purpose.

16.2 Where you breach clause 16.1 we may suspend access in accordance with clause 13.3 and 13.4. Any suspension will be proportionate to the conduct concerned.

17. Documents you issue

17.1 You are responsible for all documents you issue through BASTrack, including whether a tax invoice satisfies the requirements of the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and Australian Taxation Office requirements, whether the goods and services tax treatment is correct, and whether the particulars are accurate.

17.2 Clause 17.1 does not exclude or limit the consumer guarantees referred to in clause 19.

18. Support and availability

18.1 Support is provided through in-application chat and by email to support@bastrack.com, on a reasonable endeavours basis. We do not offer guaranteed response times or specified support hours.

18.2 We do not offer a service level agreement or availability commitment. The service may be unavailable for maintenance, for reasons outside our control, or by reason of fault.

18.3 This clause does not limit the consumer guarantees referred to in clause 19.

19. Consumer guarantees and liability

19.1 The Australian Consumer Law, contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth), confers guarantees that cannot be excluded, restricted or modified by contract. Those guarantees apply to the supply of BASTrack.

19.2 Nothing in these Terms excludes, restricts or modifies those guarantees or any other right or remedy that cannot be excluded at law. To the extent any provision would have that effect, it does not apply.

19.3 Where permitted by law, our liability for failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

19.4 Subject to clauses 19.1 to 19.3, our aggregate liability arising out of or in connection with BASTrack and these Terms is limited to the subscription fees paid by you in the 12 months preceding the event giving rise to the claim.

19.5 Subject to clauses 19.1 to 19.3, we are not liable for loss of profit, revenue, business, opportunity, goodwill or anticipated savings; for penalties, interest or charges imposed by the Australian Taxation Office or any other regulator, or the cost of amending a lodgment; for loss or corruption of data to the extent resulting from matters outside our control or from your failure to maintain your own records under clause 6.2; or for any indirect or consequential loss.

19.6 We are not responsible for the accuracy of data you enter or upload, for the completeness of files produced by your financial institution, for decisions made by you or your adviser, or for documents you lodge.

19.7 Neither party is liable for failure to perform caused by matters beyond its reasonable control, provided it takes reasonable steps to mitigate the effect and notifies the other party. This clause does not affect our obligation to refund fees for services not provided.

19.8 Each party's liability is reduced to the extent that the other party caused the loss.

20. Information about third parties

20.1 BASTrack holds information about persons who are not our customers, including your customers, persons identified in documents you upload, and businesses whose records you maintain.

20.2 You warrant that you are entitled to provide that information to us and to have it handled as described in these Terms and our Privacy Policy.

20.3 To the extent permitted by law, you indemnify us against loss arising from breach of the warranty in clause 20.2. That indemnity is limited to loss caused by your breach, does not apply to the extent the loss was caused by us, and is conditional on us notifying you promptly of any claim, taking reasonable steps to mitigate, and not settling without your consent.

20.4 You remain responsible for your own obligations to the persons described in clause 20.1.

21. Changes to these Terms

21.1 We may vary these Terms. Each version carries an effective date, and earlier versions are available on request.

21.2 We will notify you by email or within the application before a variation takes effect. For a material variation we will give not less than 30 days' notice and will seek your acceptance of the varied Terms.

21.3 A material variation is one that materially reduces the benefits available to you or materially increases your obligations. Where you do not accept a material variation you may cancel under clause 10.5 before it takes effect.

21.4 For variations that are not material, continued use of BASTrack after the effective date constitutes acceptance.

21.5 This clause does not apply to changes in fees, which are governed by clause 11.

22. Assignment

22.1 You may not assign these Terms or your account without our written consent, which will not be unreasonably withheld.

22.2 We may assign these Terms, together with your account and data, to an acquirer of our business or of the BASTrack product. We will notify you before the assignment takes effect, the acquirer will be bound by terms no less favourable to you, and your data will remain subject to a privacy policy no less protective than ours. You may cancel and export your data before the assignment takes effect.

22.3 We may engage subcontractors and service providers in providing the service and remain responsible for their performance on our behalf. Our Privacy Policy describes the functions they perform.

23. Governing law and disputes

23.1 These Terms are governed by the law of South Australia. The courts of that State, and courts hearing appeals from them, have non-exclusive jurisdiction.

23.2 Before commencing proceedings, please contact us at support@bastrack.com. We will acknowledge within five business days and seek to resolve the matter within 30 days.

23.3 Where a matter is not resolved, either party may refer it to mediation before commencing proceedings.

23.4 Clauses 23.2 and 23.3 do not prevent either party from seeking urgent relief, and do not affect any right to make a complaint to a regulator, tribunal or ombudsman.

24. General

24.1 Notices. We give notices by email to the address held for your account or within the application. Notices to us are given at support@bastrack.com. You must keep your email address current.

24.2 Entire agreement. These Terms and our Privacy Policy constitute the entire agreement between the parties in relation to BASTrack. This clause does not limit liability for misleading conduct.

24.3 Waiver. Failure to enforce a provision does not constitute a waiver of it.

24.4 Severance. Where a provision is unenforceable it is severed and the remaining provisions continue in effect.

24.5 Survival. Clauses 5, 6.2, 8, 14, 19, 20 and 23 survive termination.

24.6 Relationship. These Terms do not create a partnership, employment or agency relationship.

25. Contact

BASTrack is operated by XBIT Corp Pty Ltd
ACN 682 428 128 | ABN 20 682 428 128
39 John Street, Salisbury SA 5108
support@bastrack.com